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Featured Case Studies

To see how UPS synchronizes commerce for its customers every day, read the case studies below.

 Alcatel
 Cisco Systems
 Hitachi GST
 Silicon Graphics, Inc. (SGI)
 Tokyo Electron America
 Telecommunications Provider
 Computer Products

Alcatel
Providing Fourth-Party Logistics Support for Alcatel eNDs Supply Chain
Challenge Boost Alcatel's service levels while reducing costs.
Solution Employ Lead Logistics Provider to manage all supply chain activities and be sole point of contact between customers and suppliers.
Results
  • Increased speed of order turnaround and delivery
  • Improved access to European market
  • Streamlined business processes
  • Increased competitive position
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Cisco Systems
Building European Supply Chain Model for Cisco Systems
Challenge Re-engineer and manage European supply chain.
Solution Create an integrated solution to manage transportation from manufacturer to Cisco customers. Cross-docking, fulfillment, and VAS occur at a centralized distribution center.
Results
  • Consolidated transportation carriers from 150 to 6
  • Provided a single point of contact for Europe shipments
  • Achieved online visibility of the supply chain
  • Enabled time-definite deliveries and consistent rates
  • Handled customs clearance, documentation, billing, and carrier selection
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Hitachi GST
Hitachi GST Streamlines Global Distribution Network
Challenge Combine the distribution systems of two merging electronics businesses to create a single, streamlined global supply chain with enhanced service capabilities.
Solution Eliminate the geographically-based, multi-carrier distribution network of one of the businesses and roll the inventory and customer data into the global distribution model of the other business, united by an IT operating system that provides visibility throughout the supply chain.
Results
  • Consolidated 72 global distribution facilities into 52
  • Optimized transportation
  • Gained enterprise-wide visibility
  • Streamlined operations and enhanced flexibility
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Silicon Graphics, Inc. (SGI)
SGI Sets New Standards for Global Parts Distribution
Challenge Improve global delivery of spare parts to increase customer satisfaction, inventory visibility, and cost efficiencies.
Solution Implement centralized distribution, field stocking locations, end-of-runway repair, parts planning, advanced service parts technology, and a full suite of transportation and freight services, supported by a logistics network with a worldwide reach.
Results
  • Centralized distribution of more than 65,000 SGI parts
  • Expanded global coverage
  • Reduced inventory costs
  • Enhanced supply chain visibility
  • Improved customer service
  • Stringent turnaround times met
  • Accelerated reverse logistics
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Tokyo Electron America
Providing Vital Equipment and Logistics Support for Tokyo Electron America
Challenge Position critical spare parts to meet stringent and penalty-based, end-user service level agreements and help expand U.S. market share.
Solution Implement field stocking network supported by centralized replenishment and dedicated staff. Provide real-time inventory management with system interfaces.
Results
  • Service parts delivery commitments at near-perfect levels
  • Improved inventory management
  • Expanded market presence
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Telecommunications Provider
Flexible Telecom Service Parts Network Signals Savings
Challenge Reduce operating costs and improve capital utilization without degradation in supply chain service levels.
Solution Design a flexible service parts logistics network that responds to short interval demand signals and positions inventory within the supply chain based on customer expected lead time, thereby eliminating heavy investment in forward placed inventory.
Results
  • Identified potential to meet service demand with 85 percent less field inventory
  • Developed supply chain strategy to increase annual turns of spare parts inventory from one to six
  • Achieved positive ROI within first year of implementation
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Computer Products
Transportation Analysis Pays Off for Computer Products Firm
Challenge Reduce transportation costs for the national distribution of computer accessories while keeping customer service levels high.
Solution Implement a new carrier program to gain better rates for outbound transportation services and establish shipping guidelines to eliminate unnecessary high-cost shipments.
Results
  • Negotiated better rates with new freight services
  • Established a cost-effective returns process
  • Developed shipping guidelines and implemented a compliance program
  • Reduced domestic transportation costs by approximately 30 percent
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