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UPS Supply Chain Solutions
Frequently Asked Questions (FAQ)

What is UPS Supply Chain Solutions?
UPS is the world's largest package delivery company and a global leader in supply chain services, offering an extensive range of options for synchronizing the movement of goods, information and funds. Its business unit, UPS Supply Chain Solutions, offers transportation and freight services, logistics and distribution, consulting, and customs brokerage services. UPS's stock trades on the New York Stock Exchange (UPS) and the company can be found on the Web at www.ups.com.

Visit the About Us section for more information about UPS Supply Chain Solutions.

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How do I navigate the site?
You can click on the main tabs at the top, or scroll over the tabs to navigate using the drop-down menus. A comprehensive list of content is available on the Site Guide.

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Is a search tool available on the site?
You can use the Search box at the top of each page, or visit the Advanced Search page to search UPS-SCS.com and other UPS sites.

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Where can I find information about recent acquisitions?
To help you find information about service updates related to the forwarding and trade services acquisitions, click on the links below to find useful content throughout the site:
  • Transportation and Freight Services - This section includes information about our global transportation network and portfolio of freight services.
  • Customs Brokerage - This section includes information about our international trade, customs brokerage, and managed services.

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How do I find information about LTL (less-than-truckload) services offered by UPS Freight?
You can learn about LTL services, create an LTL shipment, or get LTL time and cost estimates at upsfreight.com.

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Where can I get fuel surcharge information?
UPS Supply Chain Solutions provides fuel surcharge updates on the Surcharges page.

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What are the terms and conditions?
UPS Supply Chain Solutions provides this information on the Terms and Conditions of Service page.

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How do I access tools and applications on the site?
All tools and applications are located under the Tools & Forms tab that includes business technology solutions, documents and forms.

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What freight tracking tools are available?
Our advanced freight tracking and visibility tools allow you to search, report, and track your shipments. These tools include:
  • Flex Global View - Access full freight visibility from origin to final destination, enabling you to track your freight shipments, customs entries, orders and inventory status.
  • MyFreight - Access online air/ocean freight shipment initiation, rate quotes, tracking, and event notification.
  • Air/Ocean Freight Shipment Tracking - Track any combination of up to 10 reference or shipment numbers for your air/ocean freight shipments.

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How do I ship and track packages on UPS.com?
UPS.com provides online tools for shipping and tracking your packages.

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Can I track freight shipments on UPS.com?
UPS Tracking allows you to track freight shipments online.

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Where can I search for locations around the world?
Find contact information for supply chain and air/ocean freight locations worldwide using our Global Directory

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How do I locate UPS press releases?
UPS press releases and media information are available on the UPS Pressroom site.

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Where can I read about solutions related to my industry?
UPS Supply Chain Solutions has proven experience in automotive, consumer goods, government, healthcare, high tech, industrial manufacturing, retail, and many other industries. See our Industry Solutions section.

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Does UPS offer consulting services?
Learn about how real-world strategic direction and guidance can help large companies and organizations that need to sync their supply chain processes and operations with their business strategies. Visit the Consulting Services section.

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Where can I read case studies and white papers?
Read our case studies and white papers to see how our solutions have helped solve specific business challenges.

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Can I request a rate quote online?
You can calculate time and cost for air freight or request a rate quote for ocean freight, international trade and customs brokerage services.

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Can I make an air/ocean freight pickup request online?
You can request an air or ocean freight pickup online using the Internet Pickup Request form.

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Where can I get information about employment opportunities?
From part-time package handling to sales executives and IT professionals to supply chain and freight positions, the UPS Careers site offers a wide range of employment opportunities.

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How do I contact UPS Supply Chain Solutions?
You can reach UPS Supply Chain Solutions via the telephone numbers listed on the Contact Us page, or you can complete one of our Web request forms.

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